Privacy Policy

1. Introduction

At Restiqueo Casino And Hotel Resort, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Casino Hotels, use our website, or interact with us in any way.

We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data. By using our services, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

2.1 Personal Identification Information

• Name, email address, postal address, phone number
• Date of birth and government-issued identification (required for check-in and casino access)
• Credit card and payment information
• Loyalty program membership details

2.2 Information About Your Stay

• Arrival and departure dates
• Room preferences and special requests
• Service usage (dining, spa, casino, etc.)
• Feedback and survey responses

2.3 Online Activity Information

• IP address and browser type
• Device information
• Pages visited and interaction with our website
• Cookies and similar technologies

2.4 Casino Activity Information

• Gaming preferences and history
• Transaction records
• Win/loss statements

3. How We Collect Information

We collect information through various channels:

• Direct interactions: When you make a reservation, register for our loyalty program, or communicate with us
• Automated technologies: Through cookies, server logs, and other technologies when you visit our website
• Third parties: From business partners, social media platforms, and other sources with your consent

4. How We Use Your Information

We use your personal information for the following purposes:

4.1 Provide and Improve Our Services

• Process reservations and facilitate your stay at our Casino Hotels
• Personalize your experience and offer tailored services
• Improve our website, products, and services

4.2 Communication

• Send confirmations, updates, and service-related notices
• Respond to your inquiries and requests
• Send marketing communications (with your consent)

4.3 Business Operations

• Process payments and prevent fraud
• Administer loyalty programs and promotions
• Comply with legal obligations and enforce our policies

5. Information Sharing and Disclosure

We may share your information with:

• Service providers and vendors who perform functions on our behalf
• Business partners and affiliated companies within our corporate family
• Legal authorities when required by law or to protect our rights
• Third parties in the event of a merger, acquisition, or business transfer

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and review personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict processing of your information
• Withdraw consent for marketing communications
• Data portability

To exercise these rights, please contact us using the information provided in Section 10.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings or our Cookie Consent tool. For more information, please see our Cookie Policy.

9. Children's Privacy

Our services are not intended for individuals under the age of 21, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised policy will be posted on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.